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Return Policy

Digital Goods

Our products are online files and services. Due to the nature of the product, refunds are offered only in the following cases. An administrative fee of 25 EUR. will be charged to the client for any late payments or declined credit card charges. Any exceeding amount on any payment will be refunded in full to the client

At the initiation of any project the client has 14 days after the date of the first signed contract to cancel the project and get a full refund in compliance with EU law. There is a signed agreement for every project between the client and Skyhark that may define return policies. However, if there is no return policy clause in any agreement and no clear discussion of refund policy, the policy will hold true.

Development

We provide a great portfolio for you to analyse before hiring us for any project. That way you may see the quality level of our work. Nevertheless please contact us prior to make any kind of payment for our services. Thank you! Payments for projects are made to us in increments as a courtesy to the client. Once a payment or deposit is made, it is non-refundable. In case the client asks for a cancelation of a project and has made a payment and no development has been started by Skyhark, the client will be refunded his initial deposit for the projects, but payments for meetings and administrative work will not be refunded. If a project is canceled or postponed after the initial 14 days, all monies paid are retained by Skyhark and if applicable, a fee for all work completed beyond what was already paid for shall be paid by the client.

Maintenance

A monthly maintenance fee may be charged to the client if the project needs any kind of maintenance. This includes server maintenance, application updates, content updates, etc. Once a payment or deposit is made, it is non-refundable. Maintenance costs, times and cancelation rules for the maintenances are agreed upon signing off the project contracts at the start of the project.

Applicability Of The Delivery Policy

Skyhark’s delivery commitment is subject to:

- Refund policy is not applicable if the required information for the successful completion of the project is not given to us at proper time.
- If there is delay or failure in completion of the project due to improper communication from client, it cannot be attributed to Skyhark.
- If the information provided by the client is incomplete and/or complete information regarding the project is not provided at the initiation of the project, Skyhark is not liable to follow its delivery or refund commitments.
- There is no provision for compensation for the delay of delivery under any conditions, until and unless there is an agreement signed with a penalty clause for delay in delivery.

Processing Of Refunds

Partial refunds will be processed and mailed within 180 business days of the date of the first written notice and will be brought about using the method of payment agreed upon in the beginning of the project ie; refund by check, bank transfer, bitcoin or refund by credit card. Full refunds will be processed and mailed within 50 business days of the the date of first written notice and will be brought about using the method of payment agreed upon in the beginning of the project ie; refund by check, bank transfer, bitcoin or refund by credit card.

Limitation Of Liability

Skyhark’s liability is bound by the value of the chunk of the project (as per our proposal) which remains incomplete at a given point point of time. Skyhark is not obligated for losses due to the services/projects provided/not provided or the delay in the same at any point of time. The liability to refund holds only if the project has been cancelled by the client and such cancellation has been communicated to Skyhark in writing.

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